FAQs

Why organic ingredients?

Every product placed on the skin leaves a residue which has the potential to be absorbed. Unfortunately, this residue can be harmful to the skin and disrupt its natural barrier and microbiome. In particular essential oils are heavily concentrated and distilled from natural sources so it is important that they are free of chemicals and pesticides! Using Certified Organic ingredients ensures that my soaps are free from chemicals, pesticides, hormones, and antibiotics. 

 

What is sodium hydroxide/NaOH/caustic soda/lye?

It is a catalyst in saponification (when oils turn into soap). It has been used for thousands of years to make soap; however, if not properly made can cause a harmful skin reaction. Properly made soap has no NaOH in the final product. All of our soaps are tested with pH strips to ensure there is none left. 

 

What is gel phase, saponification, and curing?

Gel phase is a moment during the soap making process where the NaOH is saponifying the oils. Saponifying means that the oils are turning into soap. The mixture heats up to a high temperature and as it releases heat, can cause color and scent change. At this point, you can change the formulation to make glossy or matte soap. After the soap is made in large blocks, it is cut into individual pieces and is set to cure. Curing allows the soap to set and the excess water be evaporated. This process can alter the color and scent as well. 

 

What is cold process?

It is one of three ways of making soap in which the soap does not have to be heated up by the maker and takes about six weeks to cure. The other two process are hot and melt and pour. 

 

Why do you use tallow why is it not certified organic?

The tallow is purchased from Very Good Meats in Hamilton, Ontario. This local store specializes in small herd, high care beef. They are not given any antibiotics or hormones, and are grass--fed and grass finished. Therefore, it is essentially organic; however, they do not have certified status in order to maintain their low costs and keep their products as accessible as possible.

 

What is mica?

Mica are natural minerals that lack any color, are pulverized, sterilized and artificially pigmented in laboratories. It is what gives make up all its wonderful colors and it is also used in resin and soaps. We rarely use mica in our products but when we do we use the highest quality which is cosmetic grade mica.

 

Is the label and packaging eco-friendly?

The label is made from Kraft paper and the packing is 100% biodegradable as well. Just toss it in the compost and let nature do its magic!

 

How should I store my soap?

Use a soap dish that drains allows the water to drain. Allow the soap to fully dry between use extends the life of your soap.

 

Why do your offer delivery?

Door-step delivery is available in the GTA and Hamilton areas. This delivery method is offered once a month and more cost-effective than shipping by mail. For a flat rate of $10, your products can be delivered to your door, while ensuring social distancing. Alternatively, delivery by mail is also available.

 

Do you offer returns or exchanges?

Unfortunately, returns or exchanges are not possible due to the sanitary nature of the product. However, please reach out if you have any concerns and I will work to find an option that is satisfactory for you!

 

Do you offer custom orders or wholesale?

Yes! Get in touch and let me know how many soaps you require, what preference of color, size, and scent and I will incorporate your ideas into soap!

Soap needs to cure 4-6 weeks before use so please plan to place your order 3-4 months in advance of your event.  

Wholesale options for businesses are also available. If you would like to show off your brand in a different way, get in touch with me. Send your company/brand information, and any ideas you have in mind and I will make a soap that meets your needs.